Shipping policy

At Viva Zen Life, we work to ensure you receive your wellness products as quickly as possible. Below, we detail how we manage our shipments:

1. Delivery Times

• Order Processing: Once you make your purchase, your order is processed within 1 to 3 business days.

• Estimated Shipping Time: Because we select the best international suppliers to offer you competitive prices, delivery time typically ranges from 7 to 15 business days (Monday to Friday).

• Note: During peak periods (Christmas, Black Friday, etc.), these delivery times may be slightly longer.

2. Shipping Costs

• Standard Shipping: FREE.

• The exact shipping cost will always be clearly displayed before you finalize your purchase.

3. Order Tracking

As soon as your order is shipped, you will receive an email with a tracking number. You can track your package at any time through our website or on the corresponding courier platforms.

4. Delivery Address

It is the customer's responsibility to provide a correct and complete delivery address. If the package cannot be delivered due to an incorrect address or the recipient's absence after several attempts, the customer will be responsible for the reshipping costs.